What are the digital literacy skills every social worker needs to know?

Jan 11, 2024


As social work continues to evolve in the digital age, it is essential for social workers to possess strong digital literacy skills. Digital literacy refers to the ability to find, evaluate, and use information effectively in the digital world. For social workers to remain competitive and effective in this job market, it is crucial to be digitally literate.

Working as a professor, being a social work supervisor, and a former youth development director in a school, my social work jobs depended on me being digitally literate. From being proficient in Google Suite, conducting data analysis, and using learning management systems, it was vital for me to use these technology applications. However, I wasn't always digitally literate and proficient. I believe it takes a growth mindset and also a motivation to learn to be successful in digital literacy. My website wouldn't even exist. I have learned so much from Instagram reels on how to use AI (and how to make a website using AI!) or YouTube on how to automate Google Sheets on a timer. I am also grateful for the many colleagues along my career journey who have taken the time to teach me coding, how to create Google forms, improve my Google slides. Not taking the time to learn in order to be

In this blog post, we will explore the digital literacy skills that every social worker needs to know in order to navigate the complexities of the modern social work landscape.

1. Information Literacy

One of the key digital literacy skills for social workers is information literacy. Social workers need to be able to effectively search for and evaluate information online. This includes knowing how to use search engines, navigate databases, and critically assess the credibility and reliability of online sources.

Close up: There are Computer laptop (Notebook) with hand writing and network pins for technology, global network, connection concept.

2. Digital Communication

In today's interconnected world, social workers must be proficient in digital communication. This includes using email, instant messaging, and video conferencing to communicate with clients, colleagues, and other professionals. Social workers should also be familiar with online platforms and social media, as they can be powerful tools for advocacy and community engagement.

digital communication

3. Privacy and Security

With the increasing use of digital platforms, social workers must prioritize privacy and security. They need to understand the importance of safeguarding client information and be knowledgeable about best practices for maintaining confidentiality in the digital realm. This includes using secure communication channels and adhering to data protection regulations.

privacy and security

4. Data Analysis

Data analysis skills are becoming increasingly important in social work practice. Social workers need to be able to collect, analyze, and interpret data to inform their decision-making and evaluate the effectiveness of interventions. This includes using spreadsheet software, statistical tools, and data visualization techniques.

data analysis

5. Ethical Considerations

In the digital age, social workers face new ethical challenges. They need to be aware of the ethical implications of using technology in their practice, such as maintaining boundaries in online interactions and addressing issues of equity and access. Social workers should also be knowledgeable about ethical guidelines and codes of conduct specific to digital practice.

6. Digital Advocacy

Digital literacy skills can empower social workers to be effective advocates for social justice. Social workers should be familiar with online platforms and tools for raising awareness, mobilizing support, and amplifying marginalized voices. They should also be able to critically engage with digital media and recognize the power dynamics at play in online spaces.

digital advocacy

7. Continuous Learning

Given the rapid pace of technological advancements, social workers need to embrace continuous learning. They should stay updated on emerging digital tools, platforms, and trends relevant to their practice. Engaging in professional development opportunities, attending webinars, and participating in online communities can help social workers stay current in their digital literacy skills.

Young african american female Entrepreneur Freelancer Working Using A Laptop In night Coworking space


In today's digital world, social workers must possess a range of digital literacy skills to effectively serve their clients and navigate the complexities of the field. From information literacy to ethical considerations, these skills are essential for social workers to adapt, thrive, and make a positive impact in the digital age.